Privacy Policy

Who We Are

MySalesCoach is a UK-based company that connects sales professionals with expert coaching services. Our website (mysalescoach.com) and associated services are designed to support professional development.

What Information We Collect

We collect information to deliver and improve our services.

This includes:

a. Information You Provide:

Account Data: Name, email address, phone number, job title, company name.
Payment Information: Billing address and payment details (processed securely via third-party providers).
Coaching Data: Notes, transcripts, recordings, assessments, and feedback from coaching sessions.

b. Automatically Collected Data:

Technical Data: IP address, browser type, operating system, device information.
Usage Data: Time spent on pages, features used, and navigation paths.

c. Third-Party Data:

Data shared with us by your employer if they provide access to our services.

How We Use Your Information

We use your information to:

Provide and manage our services.
Personalise your coaching experience.
Process payments and manage subscriptions.
Communicate updates, newsletters, and promotional content (with your consent).
Comply with legal obligations.

MySalesCoach uses Artificial Intelligence and machine learning technologies to support features such as coaching insights, summaries, analytics, and recommendations. Where data derived from coaching interactions is used to improve shared AI systems, it is processed in aggregated and irreversibly anonymised form so that individuals or organisations cannot be identified by means reasonably likely to be used.

Sharing Your Information

We do not sell your information. We may share your data:

With Coaches: To provide tailored coaching sessions.
With service providers that support payment processing, hosting, analytics, and platform operations.

For Legal Reasons: To comply with law enforcement or regulatory requirements.

Third Party Subprocessors

We use trusted third-party subprocessors to support the delivery and improvement of our services. These subprocessors assist with hosting, payment processing, analytics, and other operational needs. When sharing your data with subprocessors, we ensure that:

They only access the data necessary to perform their services.
They operate under strict data protection agreements and comply with relevant laws.
Your data remains secure and confidential.

A current list of subprocessors used to deliver the services is available upon request by contacting privacy@mysalescoach.com. Customers may request notification of updates to this list in accordance with applicable contractual terms.

Data Security

We implement technical and organisational security measures including encryption, access controls, monitoring, and secure cloud infrastructure to protect personal data against unauthorised access, loss, or misuse.

Your Privacy Choices

We respect your privacy and provide you with choices about how your data is used. Depending on your location, you may have certain rights, such as accessing, correcting, or deleting your data, or objecting to its use. For further details or to make a request, please contact us at privacy@mysalescoach.com. We will respond promptly and in line with applicable laws.

Data Retention

Customer personal data is retained only as long as necessary to provide the services and meet legal obligations. Following termination of a customer contract, personal data is typically deleted within 90 days unless otherwise required for legal or contractual reasons.

International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place to protect it, such as Standard Contractual Clauses.

Cookies

We use cookies to enhance your experience and analyse website usage. Cookies are small text files placed on your device that help us:

Remember your preferences and settings
Improve website functionality and performance
Improved functionality and user experience
Analyse usage and track website performance

Types Of Cookies We Use

Essential Cookies: Required for website operation (e.g., login functionality).
Performance Cookies: Collect data on website usage to improve performance.
Functional Cookies: Enable enhanced functionality and personalisation.

Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Legal Basis For Processing

We process personal data under the following lawful bases:

Performance of a contract: to deliver coaching services and manage user accounts
Legitimate interests: to operate and improve our platform and services
Legal obligations: to comply with applicable laws and regulatory requirements
Consent: where required for marketing communications

Changes To This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

Contact Us

For questions or concerns about this Privacy Policy or your data, contact us at:

MySalesCoach

Cubo Newcastle,

Bank House,

Pilgrim Street,

Newcastle Upon Tyne,

NE1 6SQ,

United Kingdom

Email: privacy@mysalescoach.com

MySalesCoach Privacy Policy

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