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Are Customer Success getting the coaching they deserve?

Help your CS team unlock their true potential with their own hand picked, 1:1 expert CS coach - as a subscription.

Coaching ambitious professionals at:

  • Hubspot
  • atlassian
  • cognism (1)
  • 5
  • klaviyo
  • 3
  • deel_logo
  • brightlocal (1)-1
  • brandwatch
  • handshake
  • cultureamp
CS Leader considering coaching for their team

Your Team Crave And Deserve Expert Coaching

Your CS team are the key to shrinking churn, driving customer satisfaction, spotting growth potential and initiating those perfectly timed cross-sells and upsells.

They nurture your loyal clients and guarantee they are getting value from your solution, creating brand advocates who rave about your company to the world.

But they need expert coaching to achieve this, and CS Leaders are busy.

Our expert CS coaches can help!


Free Download - The Customer Success Coaching Playbook

Discover the proven strategies and techniques that top Customer Success coaches use to drive exceptional performance, foster personal development, and increase revenue for their teams.


Why expert CS coaching?

Coaching That Always Delivers

Being a Leader Is Hard

As a CS leader, you have your hands full with an
endless list of time critical responsibilities.

Our coaches don’t have to wear multiple different hats and juggle many tasks daily like leaders do. They never have to put off coaching until tomorrow when they get too busy.

sales leader getting feedback
A young male sales professional

How Leaders Amplify Their Impact

We compliment your internal coaching with expert coaches who have:

  • Experience – Our CS coaches have a wealth of
    experience with other companies and bring
    new ways of thinking into coaching that you
    can’t get internally.
  • Expertise – All of our coaches are not only experts in their field, but they coach almost all day every day. They know how to create that safe space, challenge and inspire

Supported By The Top 5%

Only The Best Coaches

All of our coaches are best in class and go through a rigorous vetting process.

Less than 5% of coaches who apply become a MyCSCoach.

All of our coaches are certified by the world’s leading coaching associations, and bring years of professional coaching experience and specialist industry experience.

sales leader getting feedback

What's included in a subscription:

  • A Hand Picked, Perfect Match CS Coach

    Coach and coachee compatibility is key - and we understand it needs to be a match made in coaching heaven to get the best results. We carefully hand pick every coach specifically for each individual from our roster of experienced, best in class CS coaches.

  • 1:1 Coaching Sessions With Expert Coach

    Your team have 1:1 access to their own expert Customer Success coach - giving them the power to tap into their specialist industry knowledge and years of experience in CS when they need it the most. A coach who has walked in their shoes and has achieved their goals who will support and guide them towards success - and to hold them accountable to achieving it.

  • Collaborative Group Coaching Sessions With Like-minded Peers

    As part of your subscription, your team can crowdsource ideas from our group coaching sessions - all based on top of mind, trending topics in a small cohort of ambitious peers.

Phoebe Hudson, CSM, Allego

"My coaching session was great. I felt that Anika had a genuine interest in helping me grow and develop in my career. I left the session with a clear understanding of my goals, and Anika helped me set actionable steps on how to achieve them. "

Adam Moses, Head of CS, Allego

"Anika is very knowledgable and the insights I gain from her experiences are invaluable. So many great tactics and ideas! Excited to start implementing them to form our Digital Customer Success Strategy"

Discover how our expert coaching services are helping CS professionals like you and your team achieve their goals.

Examples From Our Portfolio Of Expert CS Coaches:

Coach Profile-1


As a Customer Success Coach my entire focus is the success of my clients outcomes.


I take a consultative approach where I am able to have engaging conversations and really focus on what my client needs - so I can share practical examples of how they can achieve the results they are looking for.



  • 10 Years Customer Success leadership experience
  • Most creative leader of 2023 by EverAfter
  • Co-founded CSM LDN in 2015
Coach Profile (2)


Throughout my career, I've had the privilege of learning from exceptional coaches who have instilled in me the ability to think strategically, foster a customer-centric approach, deliver tangible value, and demonstrate a strong return on investment (ROI) to both internal and external stakeholders.


This motivates me to support fellow professionals in realising their full potential through coaching.



  • 10 Years experience of building and scaling revenue generating CS teams
  • 15 Years in the Tech Industry
  • Entrepreneur and former Founder